Returns and
refunds
Argos want you
to be completely happy with
everything you buy from Argos,
so we're here to help, even
after you've got your shopping
home.
Please
make sure that you check your
items carefully before they are
used or installed. Argos
also recommend that you keep
your receipt or order number,
which can be found on your
order confirmation or on the
delivery packaging, as you
might need it as proof of
purchase in the event of any
after-sales queries.
|
What if I change my
mind? |
Within
16
days
That's
fine.
Most
of
our
products
are
covered
by
our
no-quibble
16-day
money-back
guarantee*.
Just
return
them
to
any
store,
unused
in
their
original
packaging,
with
the
receipt**,
and
we'll
give
you
a
refund
or
exchange.
If
you
had
the
item
delivered,
just
give
us
a
call
and
we'll
come
round
to
collect
it,
free
of
charge.
This
does
not
affect
your
statutory
rights. |
|
|
What if there's a
problem with the
product? |
Within
30
days
Please
return
the
faulty
product(s)
with
the
receipt**
and
we'll
usually
offer
you
a
replacement
or
repair.
After
30
days
but
within
1
year
of
purchase
Please
return
the
faulty
item(s)
with
the
receipt**
and
we'll
usually
be
able
to
repair
it
for
you.
If
we
can't
offer
a
repair,
we'll
usually
give
you
a
replacement.
This
does
not
affect
your
statutory
rights. |
|
*Some
products are excluded from our
16-day money back guarantee.
These are clearly marked by a
next to the product name.
Product installation services
already commenced are excluded
from the 16-day money back
guarantee. Your statutory
rights are not affected.
** If you had your item
delivered, your order number
which can be found on your
order acknowledgement or
delivery packaging counts as
your receipt.
Distance
Selling
Regulations
Under the
Distance Selling Regulations,
you have a right to cancel your
order for any item purchased on
this website for a full refund.
This does not apply to items
personalised or made to your
specification; audio/video
recordings or software that you
have unsealed; items such as
earrings and cosmetics that, by
reason of their nature, cannot
be returned; perishable goods
(e.g. food and flowers), and
periodicals/magazines.
To
cancel, you can email us or
write to us within seven days
of delivery of your item(s),
quoting your order number. You
must take reasonable care of
the item(s) and must not use
them. Item(s) may be returned
to an Argos store, or we can
arrange collection free of
charge.
You
may cancel an order for
services in the same way,
within seven days of the date
of purchase, unless the
services begin sooner. You may
not cancel accommodation,
transport or leisure services
which occur on a specific date.
The Distance Selling
Regulations do not apply to
Financial and Insurance
Services.
If you
have an Internet order query,
please
Email Customer services
or call
us on 0870 600
8784.
(For
security and training purposes,
telephone calls to and from
Customer Service Centres may be
recorded or
monitored).
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